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SolvIT Remote IT Support

SolvIT Remote IT Support

IT Support Solutions

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Request an on demand tech support session

 

Even if you are not a current customer, you can still get remote tech support. Remote tech support sessions are *available most days M – F.  Here’s how it works:

  1. Schedule a support time below
  2. We’ll email you a link to begin a remote support session. You will be asked to allow a small program to run giving a technician access to your computer. You may disconnect the session at any time, completely removing our software.
  3. Your technician will begin the session and, after some short diagnostic tests and a few questions, the technician will suggest a course of action and an estimated cost for repair.  Most problems can be corrected within that session.
  4. If you agree to continue, your technician will send you a link for your credit card information. Your credit card will not be charged until the session is over and you are satisfied with the result.
  5. If problem is more serious or will take more time, your technician will either give you an additional estimate or suggest that you contact a local support rep. We will provide you with all troubleshooting steps that have been taken.

 

* Available times vary based on demand from contract customers. Currently, on demand support sessions are only available for Windows operating systems.

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